Common questions

 

WHAT TO DO TO MINIMISE RISKS DURING THE COVID-19 OUTBREAK TO PROTECT YOU AND OURSELVES:

Because we work closely with newborns, small children and pregnant women, it is our duty to ensure all clients are protected during their photo session with us. Due to the current corona virus out break, we have introduced some extra

safety measures. All clients must adhere to this prep guide prior to and during their session with us.

 

BEFORE YOUR SESSION:

- If you or your child have been in contact with anyone with a cough or fever or if you feel unwell (even mildly) before your session, please contact me as soon as possible to reschedule.

I understand this maybe an inconvenience, but it is of utmost importance that we do not allow a virus into the studio at this time due to the vulnerable condition of other clients.

- Please ensure you wash your hands well for at least 20 seconds before leaving your house.

- Please bring your own snacks/food to eat during the session. Please ensure these are individually packed and dispose of the waste accordingly.

- Bottled water will be provided.

 

DURING THE SESSION:

- Contact will be minimal and hand shaking and hugs are not recommended.

- You will be asked to remove your shoes and coat at the door upon arrival a tour studio.

- You will be asked to sanitise your hands upon arrival.

- We will provide you a new disposable a face mask to wear while at the studio and that will only be removed while you are being photographed (please make sure the mask covers you nose and mouth accordingly).

- The Baby Love Images team will also be wearing a face mask during your session.

- Only immediate family will be permitted at the studio (eg. parents and siblings).

- We kindly ask parents and siblings to remain sited, restricting physical distancing while in the studio.

- If you feel the need to cough or sneeze, please do so into your elbow or one of the tissues provided, place immediately into the bin and sanitise your hands again.

 

AFTER THE SESSION:

- Your viewing session will now be done ONLINE. We will upload your gallery on our website and you will be provided with a login and password to access it and choose your favourite images.

- If you become unwell within 15 days after your session, please let us know immediately even if you feel it is only mild.

 

Studio cleanliness is a top priority and we are taking steps to avoid viral contamination, at all times.

Some of these extra precautions include:

- Deep cleaning of the studio after every session and prior to new clients arriving.

- We are only receiving 1 client a day to allow enough time to clean and ventilate the studio.

- Keep using disposable mats on our changing table.

- Minimising prop use and not reusing props until they have been deep cleaned and left isolated for 48 hours after use.

- As always we will keep washing every blanket, wrap or fabric we have used in the session.

- If any of us feel unwell, even mildly or if we have been in contact with any one who has a fever, cough or symptoms we will contact you immediately to rearrange our session.

ABOUT THE PHOTO SESSIONS: 

Do you offer props and other stuff to use in the sessions?

All our props, including blankets, beanies, bonnets, wraps, throws and headbands are sourced from the finest local and international suppliers and are available for your photo session. Although, if you have sentimental items such as knitted blankets, special clothing or hats that you would like to include in your images, please bring them along and we will make every effort to incorporate them into your session.

Do you offer payment plans?

Yes, we do. We offer payment facilities through Oxipay and Laybuy.

 

How would I receive the images?

In every case, you will receive the high resolution digital images you purchased on a USB once processed and edited. Of course you will have the permission to print and share those images for your own personal use.

You will also get the 6'x4' colour prints.

When do I receive my images?

Due to the high demand at the moment, we will have your USB ready to collect within 4 weeks after the session. We want to make sure to treat those unique and beautiful photos with the proper care and dedication since they are forever. But we are working really hard to speed up the process without having an impact in the quality to minimise that time frame as we know you would be so excited to receive your photos as soon as possible.

What should I wear for my photo session?

You can wear whatever you'd like, but we suggest avoiding big logos and try to coordinate colours. Plain colours are always winners, but if you'd like to wear a pretty pattern, make sure that the other members of your family blend in with the colours of your pattern. 
And mamas, do not be afraid of using some make-up to look even more gorgeous. 

How do I book you to be our Photographer?

Yesss! You won’t regret it and we will be honoured to be there for you and your baby in every step of the journey. Drop us a line here (contact), by email, Facebook or Instagram and we will get back to you as soon as possible.

Maternity

When is the best time to do a pregnancy session?

The best time to have your pregnancy session done is around 28-34 weeks, when the tummy is nice and round. This will vary with each woman. Just don't leave it to the last minute as sometimes baby can come early and you could miss out the photos. It is best to schedule your session when you enter the second trimester of pregnancy to ensure we have a date available for you or at least 1-2 weeks in advance so we can try our best to fit you in.

Does it have to be Outdoors?

Not necessarily. You can either decide for any location of your choice (within the Tauranga/ Mount area) or to be artistically photographed in our Studio.

Travel costs may apply for shoots at further distances.

Do you include the make-up?

Professional make-up is available in the studio upon request for an extra cost. Please get in touch to learn more.

How long would the session take?

Depends on the package you select. If you decide to book the full session, that will take about 2 hours. The mini session instead will take about half an hour.
 

Birth

When should I book?

Because we can only take a limited number of births a month, it is best to contact us as soon as you know you want your baby's birth day captured. And also because we cannot schedule a date as it could happen any time. So the sooner the better for you and us to stay on call and be prepared.

I do like the idea of having my baby’s birth photographed but I’m not so sure about having a stranger in the room.

We do understand that, and that is why we would love to have a meeting with you prior to the birth, and of course your hubby is welcome if he wants to join us. Only that way you will get to know us and see if you feel confortable enough to receive us for such a unique event in your life. We, in our side, commit to be as unobtrusive as possible.

Can you come to my place in case I am birthing at home?

Of course! And if you already know that in advance, that is where we would like to have the meeting, so we also get to know your place and possible light conditions for the shooting day.

 

What happens if I go into labour before 38 weeks?

You will just have to call us and let us know. Most of the time we will be available to attend your birth, as we know that is one possible scenario that we usually deal with.

 

What happens if you miss my birth?

In the unlikely event that we miss your birth due to any circumstance that is neither our fault or not (for example a precipitous labour) we will offer to transfer the balance to a fresh 48 hour session including a 20 page 6"x8" photo book with the best images on it. We will discuss this during our meeting and that will be specified in our contract too.

 

When do I call you?

That is probably the most important question! Please keep us updated with any signs that you might be in labour. That one should be your first call. We will prepare our camera gear and ourselves for your second call once you are on the way to the Birthing Center or hospital. And then a confirmation from your midwife that you are in active labour for us to make our way to you.

Newborn

When should I book a newborn session?

The second trimestrer is the ideal time to book your newborn session. The sooner the better to ensure we do have a date available for you. We will make a tentative booking for around one week after your due date. If baby come a bit early, he might still be within the 2 week mark and we can keep the same date and if baby comes later we can reschedule it to suit better... We usually try to photograph babies from 5-15 days... so we will have to be in touch around that time to make sure we get the best date...  

In case you have your baby already, please give us a call, we will try our best to fit you in.

When is the ideal time to photograph my newborn?

The ideal time to photograph a newborn baby is when they are from 5 to 14 days. They sleep deeper, curl into womb poses, not too sensitive to the touch and don't mind being naked so much. After 2 weeks, babies are a little harder to settle, much more aware to the touch and things like colics and baby acne can start to flare up. But of course, that does not mean that after that period your baby can't be photographed... We do take older newborns and the results are still just amazing as expected. 

Do you take older Newborns?

Yes, definitely... We never say no to any parent who wants their baby captured by our lenses. In case you have had your baby already and for any reason couldn't book in, you can always get in touch to book a session and we will try our best to fit you into our calendar. Depending on the age of the baby, session will just flow a little differently, but we can still customise a session using our props following the same style and get amazing images you will treasure forever.

Are family photos included in the session?

Yes, for sure. A Newborn session is not complete without parents and siblings. When toddlers are involved, we usually start the session with family photos as they can get bored very quick. After those photos are done, they can play outside in our trampolin and little playground.

Does the session have to be at the Studio?

​Actually yes, it does. Our Studio is well prepared and fully equipped to receive you and your baby. To keep them comfortable with no clothing, we guarantee the right warm temperature and humidity (to prevent dehydration) at all times. We also have changing facilities, snacks, fresh water. As you see, we are ready to have you to spend some time without rushing here with us.

How long will the session take?

It will depend on the baby, but usually newborn sessions can take from 2 to 3 hours. We are happy to allow enough time for feeding and comforting to your little one.

​Is there going to be any special preparation for my baby that day?

Yes indeed. We will give you some tips to follow up with your baby that day just to ensure he will feel and sleep comfortably at our Studio, so we can have a smooth session.

 

In Home Lifestyle Newborn

 

When should I book an In Home Lifestyle Newborn session?

Whenever you feel like it. There is no age limit for this session, as we surely can photograph older and more active babies.

 

Are family photos included in this session?

Of course they are! This is the session where we come to your own home to capture the love and bond within your family.

 

Does my house have to be tidy up?

Not necessarily the whole house. We will most likely use the main bedroom, living room or baby's nursery, or any other place with a nice window.

 

How long will the session take?

This session takes an hour. We are happy to allow enough time for feeding and comforting to your little one.

Fresh 48h 

When should I book a Fresh 48h session?

This session is to capture the first hours of your newborn's life, that is why is held within the first 24-48 hours after the birth. So you can let us know you want this session either before having your baby or right after, but always within that term. 

Where does this session take place?

It usually takes place at the birth unit, the Bethlehem Birthing Centre, or Post Natal at the Tauranga Hospital. 

We can arrange to go to your own home, if that is were you had your baby.

If I'm at the Bethlehem Birthing Centre, how should I get hold of you?

There is an option in the food menu to tick if you're interested in seeing us. You can also let anyone from the BBC staff know. Therefore when we phone there every Monday, Wednesday or Friday, they will tell us if there is a mom looking forward to see us. 

You can always contact us directly as well. 

When should I pay for this session?

So this is a FREE session, which means it has no cost to have the photos taken. Once you'll get to view the photos right away, we'll explain how the different collections work and the price of each of them. Payment is requested upon deciding the amount of photos you'd like to keep.

 

How and when do I get my photos?

As soon as we finish editing your photos within a week, we'll send them via WeTransfer to your email. So you'll get the retouched high resolution file (colour and black and white) and the right to use it in any possible way. 

Cake Smash

When should I book a cake smash session?

If you need to use the photos for the baby’s Birthday Party, then it is better to book when he is around 11 months. Some people like to book for their birthday date to be celebrated at the Studio. In that case, please book in advance to ensure that we will have that exact date available for you in our calendar.

Is the cake included?

Yes, of course. We have our own cake designer who caters specifically for our needs. Our cakes are specially designed for our mini clients with less sugar and a suitable icing for baby’s digestion. You can choose the color, flavour and shape within our cake options.

We will surely discuss about all this in our first consultation meeting.

How long will the session take?

These sessions usually take from 1 to 2 hours.

What comes after the cake?

We will bring a big bucket with warm water for your baby to enjoy a quick bath. That will be also photographed and filmed. Babies love that time as they usually like the water. Plus this is a great opportunity for us to capture some more amazing expressions.

 

Family

When should I book a family session?

Whenever you feel that it is the right time to freeze some amazing memories in time, either you have a specific reason for that (the family growing, a son/daughter leaving, a special birthday, etc) or not.

Is this session done in the studio or outdoors?

The Family Session can be done in the studio, but we usually take it outdoors, in a nice looking location which could be chosen by you or suggested by us. The two more popular are the beach before sunset time, when the colours of the day are more beautiful and the light is softer, and the forest, regardless the time of the day, as we'll be in the shade among the trees. 

How long this session take?

The Family Session wouldn't take longer than an hour. 

Mini Bundles

What is this all about?

For Maternity, Newborn, Milestone and Family we offer a MINI session. In all cases, it is a quicker session and includes fewer photos than full sessions.

Can I book any of these sessions any time?

All these sessions are offered every Monday of the year. There is a calendar planned for 2020 with the specific dates for each of these 4 different MINI sessions. 

Are these sessions done in the studio or outdoors?

The MINI Newborn is obviously done in the studio. The MINI Maternity, Milestone and Family sessions will take place at the Gordon Carmichael Reserve in Bethlehem, which is a beautiful and private scenario among the trees. 

Terms


Baby Love Images reserves the right to use any photograph in any form such as, but not limited to, the use in advertising, reproduction and copyright.

All images are copyrighted by Baby Love Images, even those you purchase.

Prices are subject to change without notice and are non-negotiable.

Prices are guaranteed for 30 days after your session.

Due to the custom nature of photographic products, no refunds will be issued.

By hiring Baby Love Images, you agree to these terms.

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